Front desk Supervisor - Hotel

Small places, big dreams

With the imminent arrival of new hotels with never-before-seen concepts in Montreal, Épik Collection, a hotel group located in Old Montreal that already includes several establishments:

Hotel & Restaurant Bonaparte

Hotel Épik, Épik + & Resto Le Polisson

Hotel Uville & U67

SonoLux, LUMI and Subterra

Whether it's our charming boutique hotels or our renowned restaurants, we have made our mark in the Montreal tourism industry, particularly thanks to the authenticity of our relationships with clients as well as with our staff. We stand out by the importance we place on collaboration among employees, the innovation of our working techniques, and our desire to achieve our goals with pleasure.

Role:

As part of a position replacement, we are looking for a Front desk Supervisor for a 6-month contract, with the possibility of extension or permanent integration within Épik Collection.

This position requires an experienced person, operational from the first days and capable of moving between our different establishments.

This replacement contract can offer long-term integration within the Épik Collection group at the end of the 6 months.

Main Tasks

Under the supervision of the Manager of Accommodation Services and the Director of Operations, as a Front desk Supervisor, your responsibilities will include:

• Supervising, mobilizing, and supporting the reception team on a daily basis.

• Ensuring the smooth operations of reception and maintaining a high level of service quality and customer experience.

• Managing complex situations, complaints, emergencies, and operational issues professionally.

• Coordinating communications between teams and different establishments in the group.

• Participating in the planning of operations (schedules, procedures, administrative follow-ups, and work organization).

• Contributing to the training, integration, and development of team members.

• Collaborating with different departments to ensure the smooth functioning of the establishments.

• Ensuring an operational presence at the reception and providing on-ground support when required.

• Ensuring compliance with ÉPIK Collection policies, procedures, and standards.

• Actively participating in the organization’s initiatives, projects, and internal committees.

Working Conditions

• Schedule from Saturday to Wednesday with day and evening shifts.

• The supervisor position requires moving from one establishment to another several times a day.

• * Occasionally, the holder of this position may be asked to work on other shifts to replace a colleague.

• Compensation varies based on the candidate's work experience and qualifications.

Desired Profile – Qualifications and Skills

• Relevant experience in supervising or coordinating a reception team in a hotel environment;

• 2 to 5 years of experience in hospitality, ideally in comparable establishments;

• Excellent command of the Opera Cloud / Opera PMS system (essential requirement);

• Strong leadership skills, work organization, and decision-making abilities;

• Proven ability to thrive in a dynamic, multi-establishment environment under pressure;

• Excellent interpersonal, communication skills and recognized aptitude for problem-solving and conflict management;

• Strong customer service orientation, professionalism, sense of responsibility, and collaborative spirit;

• High adaptability, autonomy, versatility, and quick learning ability;

• Availability and flexibility to work on a variable schedule (day, evening, weekend) and travel between the group’s establishments;

• Excellent command of French and English, both spoken and written;

• Good knowledge of operational procedures and emergency protocols in a hotel environment;

• College degree in hospitality, tourism, or related field (asset).

Personal Qualities Sought:

• Mobilizing leadership,

• Initiative,

• Resourcefulness,

• Dynamism,

• Professionalism,

• Integrity,

• Excellent teamwork spirit.

Are you looking for a positive and warm work atmosphere, enjoy working as part of a team, and want to make a difference in customer experience? If so, we would love to meet you!