Itil Problem Management Lead Payments

Apply ITIL v4 knowledge to payment operations at Interac, leading problem investigations, risk analysis, and preventative remediation for Real Time Rail systems.As Problem Management Lead, you will provide operational direction within a critical service delivery function. You will establish root cause analysis standards, examine trends and risks, and strengthen confidence in Interac’s service level commitments. The position also develops process design, tooling enablement, metrics, reporting, audit readiness, and related ITSM practice integration.Key Responsibilities:
Establish standards for root cause analysisGuide major problem investigations across payment systemsAnalyze trends and risks to support remediationProvide operational leadership within critical service deliveryEnable tools, metrics, and audit readinessRequirements:
Four to five years in Problem ManagementPreferred experience in Financial ServicesBackground in a regulated industryStrong internal and external stakeholder collaborationExperience leading change and continuous improvementUse ITIL practices, payment operations expertise, and analytical leadership to strengthen Interac’s Problem Management capability.
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