Collections Administrative

Job Responsibility:

If you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America's Most Engaged Workplaces, we want the best to join our team.

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

As a Collections Administrative , you will maximize business revenue through account management and coordinating repayment arrangements for overdue accounts. No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.

What's in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyloans - employees have access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and annual awards
  • President's Trip - week-long dream vacations for top performers
  • Leadership development programs - over 70% internal promotion rate!

Key Responsibilities:

• Review collection exception requests and approve or reject them based on company policies, ensuring all requests reviewed and actioned within approved SLA.
• Review accounts that are 85 days delinquent, check notes and logs to identify opportunities to prevent charge-offs.
• Review and validate the accuracy of compensation reports, identify discrepancies, and distribute findings to agents for review. Ensure agents submit any necessary adjustments through the designated portal for final approval.
• Monitor delinquent account lists and execute email campaigns offering solutions to help customers bring their accounts current. Track customer responses and forward inquiries to the appropriate agent or team for follow-up.
• Monitor the collections shared mailbox, triage incoming requests, and direct them to the appropriate party or agent for resolution
• Review and reconcile Visa and Mastercard payment outages processed by collection agents, ensuring accurate documentation and prompt resolution of discrepancies.
• Post and reconcile amounts to the appropriate account, general ledger, maintain balanced financial entries, and prepare reports on reconciliations and financial status for the Finance team.
• Ensure compliance with company policies and regulatory requirements in all collection processes.

Requirements:

• Experience in an administrative or support role, preferably in a collections or finance-related field.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office (Excel, Word, Outlook) and familiarity with collections software.
• Ability to handle confidential information with discretion.
• Excellent communication and teamwork skills.

Inclusion and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location's hours can be covered to meet our customer's needs - details by location will be discussed in the interview process.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below: