Air Ocean Customs Clearance Coordinator

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients.

If you’re  the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we'd love to hear from you. 

What you'll do

• Review documentation and prepare customs release entries for processing.


• Process and manage air and ocean container releases.


• Analyze documents to determine applicable tariff classifications, duties, and tax rates.


• Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.


• Arrange deliveries for air and ocean shipments and payment of terminal fees. 


• Communicate with clients by email - clear, concise, and service-focused.


• Handle and resolve challenging situations professionally and calmly.


• Liaise with other teams for entry follow-up as required.


• Maintain strong knowledge of Canadian ports and warehouses.


• Enter data into our systems accurately and efficiently.


• Complete files within required timeframes and in line with A & A and Canadian regulations. 


• Review files for accuracy and errors, ensuring full compliance. 


• Handle phone inquiries. 


• Take on other duties as they come up - we're a team. 

What you bring

• 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred).


• Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred). 


• A strong understanding of Canadian rules and regulations for importing goods. 


• Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset. 


• Confidence with Gmail/Front, Google Drive, and Google Sheets. 


• Sharp problem-solving and critical-thinking skills. 


• Professional written and verbal communication, including active listening. 


• Effective work habits: punctual, responsive, and comfortable juggling priorities. 


• A highly organized, self-starting, flexible, and independent approach, which is important in a remote role. 

The Details

• Location: Remote - work from home from most locations across Canada. (Some eligibility and home office requirements apply).


• Hours: Full-time, 9:00 a.m. - 5:00 p.m. Eastern Time, Monday to Friday. 


• Salary: $50,000 – $60,000, plus a competitive benefits package. 

Why join A & A Customs Brokers? 

• Work from home . Trade the commute for time back in your day.


• Teamwork. A collaborative, professional team that genuinely supports each other. 


• Room to grow . Real opportunities and programs to keep learning and growing in your field. 


• Modern and Tech-Focused . A workplace that values innovation, fresh ideas, and client success.

Sound like you? We'd love to meet you. Apply today and tell us a little about why this role is a fit.