Workplace Technology - Technical Architect

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC's Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!
ResponsibilitiesPRIMARY PURPOSEProvides architectural and engineering leadership for Workplace Technologies Team, including endpoint computing, mobile device management, desktop and mobile application provisioning management, operating system management, cloud computing/Desktop as a Service (DaaS), audio/video conferencing standards, client facing technology standards, endpoint security baselines, Privileged Access Workstation(PAW) standards, patch compliance reporting, automation and self-service enablement, and the platforms used to manage and deploy corporate and personally owned computing devices.
Envisions capabilities, develops architectural roadmaps and detailed designs, supports related business cases, and aligns Workplace Technologies solutions with TransLink / BTS technology strategy, Enterprise Architecture, IT Security, IT Operations, project delivery, and business stakeholder requirements. Provides strategic guidance and technology expertise and performs hands-on implementation and escalation support where specialized architectural expertise is required to help leaders plan, enable, and achieve targeted business outcomes through secure, scalable, cost-effective, user-focused workplace technology choices and operating models
KEY ACCOUNTABILITIESCollaborates with Enterprise Architecture, Product / Solution Managers, IT Security, IT Operations, Service Desk, Desktop Services, Technology Design & Delivery, Cybersecurity, and business stakeholders to conduct needs assessments, identify future workplace capabilities, and develop future-state workplace technology architectures and roadmaps.
Owns architecture standards and technical direction for mandatory workplace technologies including Device management, Deployment management, Virtual Desktop (Local and cloud), cloud computing, DaaS, application provisioning, PAW, endpoint security baselines, hardware standards, Productivity tools standards, Enterprise Print & scanning standard, and patch compliance reporting.
Establishes a solid understanding of business strategies, frontline operational needs, employee experience requirements, financial considerations, and technology opportunities to translate business needs into reliable workplace technology services.
Identifies, quantifies, and qualifies risks in workplace technology platforms and services, and designs mitigation strategies and controls in alignment with TransLink policies, IT Security direction, privacy requirements, and industry best practices.
Provides advanced expertise and architectural direction for endpoint computing, cloud computing/DaaS, application packaging and provisioning, operating system lifecycle, collaboration and meeting room technologies, and related device management platforms.
Creates and maintains conceptual, logical, integration, and physical workplace technology architecture;
documents standards, patterns, decision records, and implementation guidance for workplace platforms and related services.
Develops business cases, architecture vision/design artifacts, implementation roadmaps, and transition considerations for new or enhanced workplace technology capabilities, including cost, service quality, supportability, security, accessibility, and operational readiness implications.
Identifies opportunities to automate manual provisioning, onboarding, patching, compliance, packaging, device lifecycle, software request, and self-service processes;
ensures automation is designed into new workplace technology solutions.
Creates detailed integration architectures for onboarding new workplace technologies into existing endpoint management, identity, network, security, monitoring, ITSM, asset, procurement, and operational support environments.
Collaborates with operational, maintenance, and delivery teams to develop high-value engineered solutions that are secure, supportable, resilient, and sustainable across TransLink and Operating Company environments.
Builds strong working relationships with internal and external stakeholders, acts as technical lead for workplace technology initiatives, and participates in committees and working groups to address cross-functional projects, issues, and standards.
Keeps current on emerging workplace technology, endpoint security, automation, cloud desktop, smart workplace, IoT endpoint, and collaboration trends;
leads prototypes and pilots to assess suitability, benefits, risks, and operational impacts.
Provides hands-on implementation, architectural validation, and escalation support when specialized subject matter expertise is required, operational support capabilities have been exceeded, hands-on validation is needed before production adoption, or service-level compliance and employee experience are at risk.
Supports vendor, procurement, licensing, hardware catalogue, and lifecycle decisions by defining technical standards, evaluation criteria, service requirements, and operating model impacts for workplace technology products and services.
Guides transition-to-sustainment planning, knowledge transfer, support documentation, and governance so new workplace technologies are operationally ready before production adoption
QualificationsEDUCATION AND EXPERIENCEThe requirements of this job are acquired through completion of a degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline, plus eight (8) years’ related experience in workplace technology architecture, endpoint management, device management platforms, cloud desktop / vertical desktop services, or infrastructure technology design. Experience should include translating business requirements into technology solutions and contributing to midsize-to-large initiatives with above-average complexity and business criticality.
Microsoft Intune / Endpoint Administrator, Microsoft Azure, Windows 365 / Azure Virtual Desktop, Citrix, Jamf, cloud computing, ITIL, TOGAF, CISSP/CISM, endpoint security, automation, or architecture certifications/designations are assets.
Apple device management, ITIL, TOGAF, CISSP/CISM, cloud, endpoint security, automation, or architecture certification/designation is an asset depending on final scope.
Experience with large enterprise environments, unionized / public-sector environments, and service transition or operational readiness practices is preferred.
OTHER REQUIREMENTSExpert knowledge of endpoint management architecture, including Microsoft Intune, Microsoft Configuration Manager / MECM, Autopilot, Entra ID integration, device compliance, configuration profiles, update rings, policy management, reporting, and lifecycle controls.
Advanced knowledge of Windows, macOS, iOS/iPadOS, Android, cloud PCs, VDI/DaaS, application packaging, software distribution, operating system imaging/provisioning, patching, vulnerability remediation, and endpoint compliance practices.
Working knowledge of endpoint security and compliance controls, including authentication, conditional access, privileged access workstation standards, encryption, data protection, vulnerability management, security baseline management, and zero-trust principles.
Experience designing and supporting workplace technology solutions with high availability, recoverability, monitoring, operational support, and business continuity considerations where applicable.
Solid leadership, problem-solving, interpersonal, facilitation, vendor management, decision-making, and oral/written/presentation skills;
ability to evaluate competing priorities and influence technical direction without direct authority.
Ability to travel within enterprise locations as required to support design validation, stakeholder engagement, pilot deployments, hands-on implementation, escalations, and operational readiness. A valid British Columbia Driver’s license is required. Ability to safely lift equipment up to 50 pounds
Other InformationRecruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule37.5 hours per week.
Work DesignationHybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of PayThe salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at View email address on ca.hrm.tc.
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