AV Technician, Technical Services

At Shopify, we're building the future of commerce, and our Technical Services team makes it all happen. Based in Toronto, you'll architect and maintain the audio visual systems that power our business. As our AV technician in Toronto, you'll implement and support critical infrastructure focused on our Toronto Port but also across all of Shopify. Your work includes developing internal tools and integrating technology solutions that keep our operations running smoothly, and supporting events onsite or at external venues. This role isn't just about maintenance; it's about creating innovative systems that let Shopify move at the speed of commerce. Ready to make that kind of impact? We should talk. Key Responsibilities:

• Own, maintain and operate all the AV systems in our office and event space. We have a mixture of meeting rooms, event space, livestream and collaboration facilities. We also dabble in Makerspace, robotics and experimental systems.
• Support product launches, merchant pop-ups, community talks and town halls.
• Conduct routine hardware checks and proactively respond to support requests and provide training to ensure our teams are equipped to use systems effectively.
• Operate AV and livestreaming system for internal and external facing events.
• Keep our systems running smoothly with regular updates and maintenance.
• Regularly evaluate system performance and usability, implementing improvements based on feedback and trend analysis.
• Identify opportunities to automate manual processes, enhancing efficiency.
• Execute retrofits of equipment, developing plans and working with local integrators to install and commission new equipment.
• Create clear, comprehensive documentation for AV solutions to empower our teams.
• Drive impact in our physical environments by working on-site at our Toronto Port 4–5 days per week, providing the critical technical support that keeps our operations moving at the speed of commerce.
• Supporting other Technical services teams when required (Network, Security, Video teams etc).

• Deep knowledge of industry standards, leading manufacturers, and emerging technologies. Working knowledge of Q-Sys, Dante, AVoIP, digital signage solutions and Avixa standards.
• Strong expertise in AV/network technologies and signal flows.
• Proven track record in webcasting and livestreaming, including RTMP, NDI, SRT protocols.
• An understanding of network protocols, services, standards, and their functionalities. Knowledge of how to deploy and troubleshoot AV on a network.
• Proficient with tools like Google Workspace to enhance collaboration and productivity.
• Willingness to travel to other Shopify spaces in North America and abroad as needed (10% of the time).
• Skilled in working both on-site and remotely.