Senior District Manager, Mobile Mortgage Specialist

Work Location:Richmond, British Columbia, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$115,600 - $163,200 CADThis role is eligible for commission based earnings plus base pay earnings based on local minimum wage.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:The Senior District Manager (SDM) is responsible for leading a team of specialized sales professionals. The SDM is focused on talent acquisition of new Specialists, development of retention strategies, performance coaching and managing relationships with our key Branch Banking stakeholders and/or OneTD partnerships.CUSTOMERLead and coach the Specialized sales team in applying sales management strategies and in the use of systems/toolsRecruit, select and retain new and existing SpecialistsDevelop new business and build key relationshipsProvide and reinforce' sales training and joint field call workFind, secure and negotiate mutually profitable customer-centric relationships based on advice, service and sales professionalismHelp and serve clients, meeting their needs while achieving bank goals and objectivesBuild and maintain relationships and networks to influence and establish competitive advantageSHAREHOLDERContribute to the development and implementation of sales strategies to achieve business objectives and sales goalsPlan and execute business development activities, review and communicate results, and adjust tactics accordinglyCoach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goalsIdentify and develop relationships with existing customers and external referral sources to generate demand for products/servicesAchieve business objective for Operational ExcellenceEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesFollow and ensure employees understand and apply bank operating policies and proceduresKeep current on emerging issues, trends and evolving regulatory requirements, assess potential impacts to the Bank, and support the team in staying knowledgeableIdentify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed (i.E.,escalate non-standard, high risk transactions / activities to appropriate levels and relevant stakeholders and business management where required)Ensure business operations are in compliance with applicable internal and external requirements and appropriate controls/processes are effectively followed and managed (e.G. financial controls, segregation of duties, transaction approvals and physical control of assets)Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situationsEnsure key controls and processes are effectively followed and managedOversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issuesProtect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessaryMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteBe knowledgeable of and comply with Bank and Industry Codes of ConductEMPLOYEE / TEAMCultivate and model the Colleague Promise to support colleague growth, and a culture of care;
make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brandConnect the alignment of colleague's contributions with the TD Shared CommitmentsBuild and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to;
committed to a common goal and collaborate to move with speed, quality (accuracy) and get things doneDemonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful resultsRecruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcomeEnable colleague growth by encouraging colleague development to achieve career and business objectives;
ensuring timely motivating appreciation and recognition to all colleaguesEnable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadershipModel sharing of knowledge, information, skills, and subject matter expertise among the team;
ensure timely management and escalation of issues, and lead collaboration with other functions and teamsLead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovationEnable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business resultsManage employees in compliance with all human resources policies, procedures and guidelines of conductBREADTH & DEPTH:Expert level professional role with a focus on providing business development, customer relationship management and/or sales advisory support within their own area of specialtyRequires an in-depth and advanced understanding of products/services and key competitorsIdentifies referral opportunities across business lines and segmentsUnderstands the business and technical principles that underpin the design and delivery of the products and services providedPossesses a deep/specialized understanding of the business, the competitive landscape and economic/market issues;
recommends best practices to improve products or services;
integrates a deep understanding of target customer market and dynamicsMay serve as a product or customer segment knowledge resourceCoordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationshipSolves or may lead others to solve complex problems;
leads efforts to develop new product and service solutions Exercises judgement in planning and developing customized account management processes;
focuses on customizing advice and solutionsImpacts a range of sales achievement (P&L) of their own team and related teamsPuts solutions in context when presenting complex alternatives and framing adviceWork performed under minimal management guidance and supervisionIdentify and leads customer problem resolutionReports to AVPEXPERIENCE AND / OR EDUCATIONUndergraduate degree or community college diploma preferredMinimum 3-5 years People Management experienceProduct Knowledge in Real Estate Secured Lending (RESL)Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet#J-18808-Ljbffr