Remote Community Feedback Specialist At Nearsource

Elevate customer engagement as a Community and Customer Feedback Operations Specialist at NearSource, a leading software consulting firm. This remote role emphasizes community management and actionable customer insights to impact product strategies.
NearSource seeks a skilled professional to enhance customer engagement and manage feedback operations for a Fortune 500 client. This position requires at least four years of experience in roles such as community management or customer success. You’ll work cross-functionally to capture customer insights and guide user experience strategies based on real feedback.
Key Responsibilities: - Manage the Ideas Forum to facilitate customer input - Ensure efficient triaging of customer feedback submissions - Engage customers to collect necessary feedback details - Oversee the Customer Council program and meetings - Synthesize feedback into actionable product recommendations
Requirements: - 4+ years in customer success or community management - Excellent communication and stakeholder management skills - Experience with CRM platforms for customer engagement - Strong analytical and problem-solving capabilities - Attention to detail in managing feedback processes
Become a pivotal link between customers and product teams at NearSource, driving impactful changes through customer insights.#J-18808-Ljbffr