Bilingual Salesforce Customer Success Manager

French and English fluency support high-value Salesforce customers through trusted advisory, technical guidance, and business value alignment. This office-flexible role requires three in-office days weekly.The Customer Success Manager is an individual contributor serving customers with Signature Success Plans. You will support financial services organizations and guide digital transformation, compliance, and customer outcomes through Salesforce. The work spans Sales Cloud, Service Cloud, stakeholder management, and customer adoption.Key Responsibilities:
Own Signature deliverables, customer experience, renewals, and expansionAlign business stakeholders and technical stakeholders with Signature goalsDrive Sales Cloud and Service Cloud feature adoptionAdvise customers using mutual goals and proven solutionsCoordinate relationships with Sales, Engineering, and Product ManagementRequirements:
Fluency in French and EnglishThree or more years of relevant industry experience preferredThree to four years supporting Sales Cloud and Service Cloud customersStrong consulting, communication, and stakeholder influence skillsWorking knowledge of Sales Cloud and Service Cloud featuresApply Salesforce expertise, bilingual communication, and customer accountability to advance adoption, value alignment, and success.
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