Transportation Operations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position SummaryTransportation Operations Manager II is responsible for working with the day-to-day activities of the Operations Team (Dispatch & Drivers) to effectively implement transportation services to specialize tanker customers and to ensure that all activities are accurately recorded in the company’s transportation management system.
ScheduleDayshift Monday to Friday, with flexibility based on business needs
What you will do
Act as a client centric leader with direct interaction with customers
Working closely with carriers, negotiating rates, establishing trailer pools and ensuring on-time metrics are achieved for our customers
Monitoring service levels to ensure customer expectations are met or exceeded.
Lead, coach, and support Dispatchers, Drivers, and Operations staff within your area of responsibility.
Participate in hiring, onboarding, training, and ongoing performance coaching for Drivers and Support Staff.
Ensure appropriate coverage across operational shifts 24/7 and act as an escalation point for after hours issues as required.
Support Dispatchers and Supervisors in resolving day to day operational challenges, including service disruptions, equipment issues, and staffing gaps.
Monitor service performance and customer KPIs to ensure delivery expectations are consistently met or exceeded.
Ensure Drivers and Dispatch staff have the tools, systems, and information required to perform their roles effectively.
Act as the primary operations contact for billing clarifications, payroll approvals, and operational reporting related to assigned accounts.
Promote a strong safety culture and support compliance with company policies and transportation regulations.
What You’ll Bring
3–5 years of experience in the truck transportation industry with cross-border and 3rd party carrier experience.
Previous experience supervising or leading dispatchers, drivers and front line operations staff.
Post secondary diploma in logistics, transportation, business, or a related trade;
equivalent operational experience will be considered.
Experience working with transportation management systems (TMS) and dispatch software.
Comfortable operating in a 24/7 transportation environment, with the ability to respond to time sensitive issues when required.
Strong people leadership and coaching skills.
Ability to make sound operational decisions under pressure.
Excellent communication skills with customers, drivers, and internal stakeholders.
Proven experience with staff scheduling in a variable volume environment.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with MS Office (Excel, Outlook, Word).
Excellent leadership and analytical skills
Ability to handle multiple projects and tasks
Direct experience with staff scheduling in a variable work volume environment
Why people love working for Canada Cartage
Cohesive team and a positive, hard-working atmosphere.
Meaningful opportunities for career growth.
Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
Employer Recognition
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
Accessibility and InclusionCanada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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