Technical Architect Director - Pubsec - Mulesoft Canada

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Director Technical Consulting- Mulesoft
Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens — permanent residents are not eligible for this clearance level. Candidates are not required to hold an active clearance at the time of application or interview;
however, the successfulcandidate must be a Canadian citizen and eligible to obtain clearance as a condition of employment. Reliability Clearance: Requires providing 5 years of verifiable work and residence history, generally from within Canada Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within CanadaAbout Salesforce & Role Summary
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional Services customers. Drawing on 15+ years of deep data experience, you set the technical vision, advise customer executives at the CxO level, and lead the delivery of a governed, AI-ready data foundation across a progressive, customer-calibrated maturity journey. You are the definitive authority on bringing the Data Foundation Delivery to life including core data capabilities, associated frameworks, and ability to operate across one or more of the platform stack (Salesforce Data 360, Informatica IDMC, MuleSoft). As a Salesforce leader, you help customers bring the Salesforce ecosystem into the broader landscape of technology investments they have already made — directing both platform-agnostic execution (interoperable, open-standards, multi-vendor) and platform-centric execution (Salesforce-native), so thedata foundation fits the customer's reality rather than forcing a single stack. Every foundation is built with governance, quality, security, and privacy embedded from day one, and serves both traditional analytics for people and agentic AI for machines. Above all, you champion AI-based professional services delivery: you set the standard for how engagements use AI tools like (Claude Code, Gemini, Lucid AI, NotebookLM) to compress delivery effort while raising quality and consistency, and you author the reusable IP — prompt templates, skills, and agents — that scales delivery. You are an industry thought leader who shapes the practice's point of view on the agentic future of the SaaS industry, translating where enterprise data, AI agents, and the SaaS ecosystem are heading into how we advise and deliver for customers today. This is a customer-billable delivery role — a senior individual contributor accountable for engagement outcomes and hands-on technical leadership, not an internal people-management position.What You Will Do (Key Responsibilities)
Serve as trusted advisor to customer CxOs;
shape data strategy andthe business caseOwn executive discovery, maturity assessment, and the phased, customer‑calibrated roadmapFrame guidance as adaptable options, meeting customers at their entry point (customer‑360, regulatory governance, analytics modernization, unstructured/RAG)Represent the practice in the most complex, high‑stakes engagementsSet target‑state architecture across Data 360 / Informatica IDMC / MuleSoftBalance platform‑agnostic and platform‑centric execution — position Salesforce as the center of gravity while integrating cleanly with the customer's existing multi‑vendor technology investments (data platforms, warehouses, lakes, and tools)Approve architecture decisions;
validate through scopedPOCs before production buildEnsure value is delivered every phase (no big‑bang), with governance‑first disciplineGuarantee dual‑consumption design: analytics for people and agentic AI for machinesProvide architectural governance and quality assurance across concurrent engagementsOwn delivery risk: exec buy‑in, business engagement, scope, and dependency managementEnsure security, privacy, and governance controls are embedded from the startDefine the practice's approach to capability‑driven (not tool‑centric) reusable assets — prompt templates, skills, and agents that any consultant can run to deliver a capabilityEstablish measurable AI‑acceleration targets and quality guardrails;
institutionalize what works into the playbookEnsure human‑at‑the‑helm governance so AI‑accelerated delivery stays trusted, auditable, and groundedOwn the practice's point of view on the agentic future of the SaaS industry — where enterprise data, AI agents, and the SaaS ecosystem are heading, and what it means for customersTranslate that vision into how we advise and deliver: reference architectures, POVs, and forward‑looking roadmaps for AI‑ready, agent‑native data foundationsRepresent the practice externally and internally — publish POVs, brief executives, and shape the market conversationBring experience‑based thought leadership into engagements, positioning customers ahead of the agentic shiftAuthor and evolve the Data Foundation Delivery Playbook, accelerators, and reference IPProvide hands‑on technical leadership to the engagement delivery team;
guide Senior Advisors, Architects, and Consultants on the accountEstablish stewardship, RACI, and sustainable customer operating modelsEnsure executive‑ready summaries accompany deep technical detail on every engagementWhat You Bring (Preferred Experience)
Unified Identity & Harmonization — identity resolution, match/merge, golden recordsMaster Data Management — domains, survivorship, hierarchies, 360 viewsUnstructured Data Management — document ingestion, chunking, embeddings, RAG groundingData Architecture & Semantic Modeling — conceptual/logical/physical models, semantic layer, glossaryData Integration, Orchestration & Activation — API‑led connectivity, CDC, real‑time events, activationData Trust, Security & Privacy — classification, access control, masking, Einstein Trust LayerData Governance & Stewardship — catalog, lineage, data quality, stewardship & policyIndustry Data Models & Accelerators — FSC, Health Cloud, Manufacturing Cloud blueprintsData Platform & Infrastructure — lakehouse, compute, catalog, cloud foundationAnalytics, BI & Data Observability — dashboards, self‑service BI, freshness/quality monitoringRequired Qualifications
15+ years of deep, hands‑on data experience across data architecture, engineering, MDM, integration, and governanceDemonstrated leadership of enterprise‑scale data platform and AI‑readiness programsDeep expertise across one or more of Salesforce Data 360, Informatica IDMC, MuleSoftAuthority‑level data modeling and semantic/metadata modelingStrong command of data governance, quality, security, and privacy (e.G., GDPR/CCPA/HIPAA)Proven CxO‑level advisory and the ability to lead multi‑workstream deliveryTrack record integrating a vendor platform into complex, heterogeneous enterprise landscapes — balancing platform‑agnostic (open‑standards, multi‑vendor) and platform‑centric (Salesforce‑native) approachesDeep fluency leading AI‑augmented delivery — using AI tools as a core part of the workflow and building reusable prompt/skill/agent assetsRecognized industry thought leadership on enterprise data, AI, and the agentic future of SaaS (POVs, speaking, published perspectives)Preferred Certifications
Salesforce Data Cloud ConsultantSalesforce Certified Data ArchitectSalesforce Agentforce SpecialistSalesforce Certified Integration ArchitectTOGAFAdditional Pluses
Informatica IDMC / MDM certificationMuleSoft Certified Integration ArchitectDAMA CDMP or CDMC (data management / cloud data management)Preferred / Differentiating Strengths
Track record delivering agentic AI / RAG on a governed data foundationDeep industry expertise in Financial Services, Healthcare, or ManufacturingHistory of building delivery IP, accelerators, and prompt/skill/agent librariesExtensive Professional Services / customer‑facing leadership at enterprise scaleHow Success Is Measured (First 12 Months)
Certification Attainment: Complete required certifications to be compliant and ready for customer engagementsCustomer Impact: Complete RAMP quickly to be billable and execute one or more customer engagementArchitecture standard: consistent, governed, dual‑purpose foundations delivered across the portfolioBusiness outcomes: clear business (not just technical) value realized and adoptedAI‑augmented delivery: measurable acceleration and quality gains from AI tooling, with reusable prompt/skill/agent assets adopted team‑wideThought leadership: a defined, published practice POV on the agentic SaaS future that shapes customer engagements and market positioningEnablement: delivery teams on your engagements ramped and productive through your technical leadership and reusable assetsCloud/Platform Requirements:
In addition to the above. 8 - 10 years experience supporting customers using Mulesoft(required). Experience with deep MuleSoft Anypoint Platform expertise Strong understanding of how MuleSoft solves business problems: API‑led connectivity: Three‑layer architecture enabling reusability and agility Integration patterns: Real‑time sync, batch processing, event‑driven architectures API Management: Governance, security policies, rate limiting Deployment options: CloudHub vs Runtime Fabric - when to use each Knowledge of MuleSoft + Salesforce integration (Salesforce Connector, Composer, Data Cloud) Understanding of when to engage technical resources for complex integrations Understanding of integration patterns with enterprise systems (SAP, Oracle, Workday, ServiceNow) Familiarity with MuleSoft RPA capabilities Multiple MuleSoft certifications (Developer + Integration Architect Associate)Preferred Qualifications:
Preferred Qualifications: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered Ability to convey and convince customers of best practices at various levels within a large organization Application design and development background Have CTA certification or are in the process of getting the CTA Experience managing large full life‑cycle Salesforce Implementations Executive Presence - being able to influence outcomes Strong understanding of SDLC methodologies (Agile, SCRUM) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Accommodations
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