RQ09698 - Jr. Application Support Specialist

RQ09698 - Jr. Application Support Specialist

About the job RQ09698 - Jr. Application Support Specialist

RQ09698 - Jr. Application Support Specialist

Downtown, Toronto (Jarvis St)

Hybrid: 3 Days onsite / 2 days remote

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset :

Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

oExperience with ITIL Incident Management process

oExperience with ITIL Change Management process

oExperience with Remedy/eSMT or other service management tools

oExperience with reporting tools and data visualization e.g. PowerBI

oDemonstrate strong communication and problem solving skills

oExperience with standard MS office suite

oDemonstrate initiative and responsiveness

Must haves:

• IBM WebSphere Application Server
• Deployment Automation - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Cloud technology including OpenShift , Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process