Sectigo Technical Support Expert in Ottawa
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Join the Sectigo team as a Technical Support Specialist in Ottawa, focusing on delivering top-notch support to our global clients. Leverage your networking skills to resolve technical challenges. In this individual contributor role, you will become the first point of contact for technical inquiries, utilizing strong problem-solving abilities to assist a diverse range of customers. Your proactive approach to troubleshooting and effective communication will ensure timely resolutions and a positive customer experience. Key Responsibilities:
- Manage inbound inquiries through phone, email, and chat
- Facilitate structured troubleshooting sessions with clients
- Efficiently document case progress in the system
- Collaborate with team members for case escalation
- Offer insights to enhance team’s internal knowledge base
- Strong skills in networking and systems troubleshooting
- Proven ability to handle multiple cases efficiently
- Effective communication with varied technical audiences
- Experience with internal tools and ticketing systems
- Commitment to full-time, in-office work in Ottawa
Vacancy posted 14 hours ago
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