Remote Customer Success Manager Canada

Jobgether

Remote Customer Success Manager work in Canada centers on customer relationships, renewals, and software adoption. Use customer data to strengthen retention and outcomes.This Customer Success Manager owns post-implementation relationships for a platform serving landscaping, arboriculture, and outdoor services businesses. The role combines account management, customer health metrics, adoption analysis, and proactive engagement. You will collaborate with Sales, Product, Marketing, and Implementation to advocate for clients and improve their experience.Key Responsibilities:
Manage post-implementation relationships and customer business outcomesOwn renewals, account expansion, and growth opportunitiesMonitor health metrics and identify churn risksAnalyze adoption trends using ChurnZeroManage NPS follow-up and experience improvement strategiesRequirements:
Two or more years in customer-facing experience ideallyExperience supporting retention, engagement, renewals, and growthStrong analytical, organizational, and communication skillsAbility to interpret data and recommend practical strategiesLegal authorization to work in Canada or United StatesApply customer success, relationship management, and analytical skills to improve software adoption, retention, and long-term client outcomes remotely.
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