Inoria F Contact Center Specialist Montreal

Overview

Utilize your Five9 expertise in this remote role as a Contact Center Solutions Integrator at Inoria, a subsidiary of Calltower. Deliver tailored CCaaS implementations driving customer satisfaction. Inoria seeks a Contact Center Specialist to oversee Five9 Contact Center deployments, ensuring the integration of creative solutions to address specific business needs.

Your work will encompass defining requirements, configuring contact center systems, and training users on implemented tools. You will also build technical documentation to support future projects and integrations.

Key Responsibilities

• Serve as a technical advisor for CCaaS implementations
• Implement and test Five9 CCaaS solutions
• Support AI-driven integrations and voice/chat bots
• Conduct user training sessions for staff
• Manage documentation for system configurations

Requirements

• Robust background in Five9 Contact Center
• 5 years minimum in Contact Center roles
• 3+ years deploying CCaaS solutions successfully
• Proficiency in Cloud technologies
• Proven communication skills in English

Drive impactful changes in customer service with your Five9 integration expertise at Inoria.