Support Engineer Ii At O Quebec City

Elevate your career as a Support Engineer II with Opti9, specializing in cloud technologies and customer engagement. This role offers hands‑on experience resolving technical issues and managing client infrastructures. As a Support Engineer II at Opti9, you will become a key player in our support team, troubleshooting complex issues across various products and client environments ranging from SMB to Enterprise. Your responsibilities will include managing customer tickets, resolving alarms, and ensuring timely communication, all while mentoring junior staff. Being part of our energetic team means working with cutting‑edge technologies and engaging with global clients. Key Responsibilities

Diagnose and repair client workplace issues Provide support for Veeam, Hyper‑V, and virtualization technologies Communicate effectively to ensure timely resolutions Mentor and train junior engineers as needed Maintain documentation in the internal system Requirements

3+ years of experience in cloud technologies Understanding of networking principles like TCP/IP and DNS Experience with Veeam and other backup technologies Knowledge of Microsoft Active Directory and Azure Solid problem‑solving and prioritization skills Bring your expertise in cloud solutions and customer support to enhance Opti9's client services!

#J-18808-Ljbffr