Collision Centre Advisor/Estimator

Certified Collision Centre is looking for a detail-oriented, customer-focused Collision Repair Estimator to join our team. The Estimator plays an important role in the collision repair process, serving as the primary point of contact between customers, insurance companies and our production team.

In this role, you will assess vehicle damage, prepare accurate repair estimates, communicate with insurance adjusters and ensure repairs are properly documented and authorized. The ideal candidate has a strong understanding of vehicle repair processes, excellent communication skills and the ability to manage multiple repair files while delivering an exceptional customer experience.

Key Responsibilities:

• Inspect damaged vehicles and assess repair needs.
• Prepare accurate and detailed repair estimates using the appropriate software.
• Communicate effectively with customers, explaining the repair process and associated costs.
• Collaborate with insurance adjusters to ensure estimates meet coverage guidelines.
• Maintain up-to-date knowledge of automotive repair techniques and industry standards.
• Ensure compliance with all safety and regulatory requirements.
• Provide exceptional customer service by addressing inquiries and concerns promptly.

Qualifications:

• Previous experience as an automotive collision repair estimator or in a similar automotive role preferred.
• Knowledge of automotive collision repair processes, vehicle construction and damage assessment.
• Experience with estimating software or similar platforms is an preferred.
• Strong communication and customer service skills.
• Ability to interpret repair procedures, technical information and insurance requirements.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple repair files and prioritize competing deadlines.
• Comfortable working with computers, digital estimating tools and industry software.
• Valid driver's licence.

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.

Requests for reasonable accommodation will be accepted during the hiring process.