Manager Food and Onboard Services

Job Responsibility: POSITION: Manager Food and Onboard Services REPORTS TO: Senior Manager, Passenger Rail Operations DEPARTMENT: Passenger Services LOCATION: Toronto, North Bay, Timmins or Cochrane REFERENCE: 500-79B-25 SALARY: $88,374 - $103,979 WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services. ACCOUNTABILITY STATEMENT: The Manager, Food Service is responsible for overseeing all aspects of the Food Service Department, which includes day to day management of on-board services and commissary, food vendor contract administration, food cost analysis and pricing, employee certification, staff scheduling and ensuring a positive customer experience. MAJOR DUTIES/ RESPONSIBILITIES:

• Create and approve schedules, vacation, leaves, sick time, payroll, staff change and WSIB forms
• Support and encourage a culture of continuous improvement
• Participate in recruitment efforts with HR dept - assist with interviews and overall recruitment strategy
• Available after hours to respond to scheduling requirements or customer service situations
• Ensure staff have all current food service certification that meets or exceeds industry requirements
• Implement and oversee inventory control systems to monitor stock levels, reduce waste and ensure timely replacement of food items
• Keep current of industry trends, customer preferences and competition to introduce new offerings and enhance the passenger dining experience
• Work closely with Procurement dept to select food vendors/ suppliers and software providers for inventory management
• Ensure that all food preparation and service activities adhere to Ontario's Food Premises regulation
• Maintain a positive relationship with inspectors and staffs at both regulatory agencies
• Ensure compliance with smart serve and liquor licensing requirements
• Develop and manage budgets for food procurement, staffing and other operational expenses
• Work closely with financial analyst by providing input into budget and capital planning
• Analyze food cost, make pricing adjustments as necessary
• Track and report key performance indicators (KPIs) including customer satisfaction levels
• Hold team meetings to discuss business improvement options and encourage a culture of innovation and creativity among staff
• Continually find efficiencies, increase revenues and customer service levels
• Implement sustainable practices in food sourcing, waste management, and energy efficiency to the environmental impact of onboard dining
• Coordinate with rail operations to ensure smooth operations, timely departures, and efficient service delivery onboard
• Collaborate with all internal stakeholders including HR, Finance, IT, Legal and Marketing

REQUIREMENTS:

• Bachelor's degree in Hospitality Management, Culinary Arts, Food Service Management or Business Administration
• 5+ years experience in the food service, hospitality, and/or travel industry, preferably in a managerial or supervisory role
• Experience dealing with budgets preferred
• Safe Food Handling and Smart Serve certificate required
• Culinary Arts/Skills Certificate, Certified Executive Chef, Certified Food Service Professional or Hospitality Certificate preferred
• Customer service experience
• Leadership skills, and experience managing staff
• Strong computer skills and familiarity with all MS office applications
• Inventory and sales software knowledge
• Experience with menu planning and food procurement
• Knowledge of food service regulations and working with the regulatory bodies
• Managing a unionized workforce
• Knowledge of Emergency Management Processes
• Effective communication skills with demonstrated ability to listen, focus, and convey messages that will be easily understood
• Valid G drivers license and the ability to travel (up to 20%) throughout our system
• Commitment to health and safety

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification. CLOSING DATE: August 29, 2024 no later than 11:59 p.m . We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+. Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources. Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le View phone number on ca.edajobs.com, poste 394 pour plus de renseignements.

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