Airport Ground Operations Manager Montreal

Lead PAL Airlines airport operations in Montreal with safety management and workforce planning expertise. Support reliable service while connecting customers and employees.This experienced Ground Operations Manager oversees the Montréal base and its daily airport activities. The role requires knowledge of ground operations, customer service, safety management, and operational reporting. You will coordinate internal stakeholders, vendors, and operational teams while supporting safe aircraft and passenger movement.Key Responsibilities:
Oversee passenger services, ramp operations, baggage handling, and vendor performanceMonitor station performance and improve service, effectiveness, and on-time performanceCoordinate tow and commissary schedules with departmentsConduct audits, inspections, investigations, and corrective action follow-upRecruit, coach, mentor, and develop operational employeesRequirements:
Minimum five years leadership experience in airport operations or related environmentsKnowledge of ground operations, customer service, and safety management principlesBilingual French and English communication skills requiredStrong problem-solving, decision-making, and relationship-building skillsProficiency with operational reporting and workforce planningApply airport leadership, safety oversight, and workforce planning expertise to strengthen PAL Airlines operations in Montreal.
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