Operations Program Delivery Lead

Operations Program Delivery LeadThe Operations Program Delivery Lead is a key member of National Operations Services (NOS), a group dedicated to ensuring the scalability of Bird’s organization by providing strategic structure, alignment, and consistency across operations.This role is responsible for enabling Bird’s construction business to operate effectively within its enterprise software systems. Acting as a trainer, facilitator, and adoption champion, the Lead ensures employees across business units understand, embrace, and consistently apply the processes embedded in our operational platforms.Success in this role means bridging the gap between system design, enablement materials, and frontline execution — ensuring our technology investments translate into scalable, aligned, and efficient operations.Additionally, this role works in close conjunction with Learning & Development (L&D) to maintain a cohesive learning structure across the organization, ensuring training programs are aligned, standardized, and scalable.This is a term position.What You Will Be Working On
Training & FacilitationDeliver hands‑on training sessions for Bird’s operational software systems, tailored to construction workflows.
Facilitate instructor‑led, virtual, and blended learning experiences that build confidence and capability in system use.
Travel to individual business units as required to provide in‑person training, coaching, and reinforcement of best practices.
Act as a visible champion for system adoption, ensuring consistent application of processes across the organization.
Collaboration with Operations Program Enablement
Partner with the enablement group to integrate SOPs, manuals, how‑tos, and training materials into system training programs.
Provide frontline feedback on the clarity and effectiveness of enablement materials, ensuring they meet the needs of end‑users.
Align training delivery with program rollout schedules and operational priorities.
Collaboration with Operations Technology
Work closely with Operations Technology to ensure software applications and functional designs support real‑world execution needs.
Provide user insights to guide system configuration, enhancements, and usability improvements.
Facilitate the translation of technical functionality into practical, easy‑to‑understand workflows for construction teams.
Collaboration with Learning & DevelopmentPartner with L&D to maintain a consistent learning structure across Bird, ensuring training programs are standardized and scalable.
Align system training with broader organizational learning frameworks and competency models.
Contribute to the design of learning pathways that reinforce adoption and long‑term skill development.
Change Management
Actively support change management initiatives by preparing teams for new systems and processes.
Communicate the “why” behind changes to build understanding and reduce resistance.
Reinforce adoption through ongoing coaching, feedback loops, and structured reinforcement activities.
Serve as a trusted facilitator during transitions, ensuring employees feel supported and confident in system use
Stakeholder EngagementPartner with executives, sector/division leaders, and functional managers to align training priorities with organizational goals.
Communicate program progress, adoption metrics, and feedback to leadership.
Build strong relationships across divisions to drive collaboration and accountability in system adoption.
Team Enablement
Provide leadership, coaching, and guidance to program managers and delivery teams.
Foster a culture of accountability, learning, and high performance.
Elevate team visibility and recognition across the organization.
What We Are Looking For
Proven experience (5–7+ years) in training, facilitation, or program delivery within construction, utilities, or related industries.
Strong background in operational systems, software adoption, and end‑user enablement.
Expertise in delivering training across multiple formats (ILT, virtual, blended learning).
Willingness to travel to business units as required.
Exceptional communication, facilitation, and problem‑solving skills.
Ability to translate complex system functionality into clear, actionable workflows for end‑users.
For Those Who Seek to Redefine
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.We Put Safety First
A healthy and safe work environment is non‑negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.We Lead With Honesty
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.We Are Stronger Together
Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.We Are Driven To Do Great Work
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.We Create Opportunity
Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning and never compromising on our values.Please note that this is a fixed term contract position.
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