Manager, Quality & Risk Management (Risk - Contracting & Wonder)

Job Type:  Permanent  
Work Model:  Hybrid  
Reference code: 133645
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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This new and pivotal role ensures the organization operates within appropriate frameworks, actively mitigating risks, safeguarding our organization’s reputation, upholding unwavering quality standards and fostering trust among clients and stakeholders. 

What will your typical day look like?

 

In this role, you will focus on driving strong governance, proactive risk management and consistent quality across the Firm. You will work across a range of initiatives to support our Wonder Business and organization's Internal functions.

 

Key responsibilities will include:

 

• Driving process engagements, specifically those related to quality & risk, to develop fit for purpose practices that minimize administration while maintaining high quality and strong controls for the Wonder Business
• Review agreements & contracts across Wonder and organizational's internal functions, bridging gaps between contractual obligations and practical risk management
• Provide practical contractual, QA and risk guidance 
• Develop and monitor a delivery excellence framework for Wonder – including tools, processes, dashboards, and reports that enable leaders to monitor performance and proactively manage risk across the engagement lifecycle
• Embed quality & risk related governance, controls, monitoring, and accountability to support certifications, e.g., SOC2 for new business

About the team

This role is part of the Regulatory, Quality, Risk and Reputation (RQRR) team and reports directly to the Organizational internal functions Quality & Risk Leader. The RQRR team protects the Firm’s brand and reputation while enabling sustainable growth through disciplined risk management, quality excellence, and strong governance. We work closely with all our organizational's internal functions offices, our client serving businesses, and leadership to ensure a coordinated approach to compliance. By fostering collaboration and applying a continuous improvement and client centric mindset, we drive an agile, resilient, and client-aligned organization that delivers consistent value. We value courageous innovators with a willingness to challenge the status quo and the ability to manage complexity with confidence. 

Enough about us, let’s talk about you

 

You are someone with these required skills: 

 

• 5+ years of experience in a Regulatory, Risk Management and/or Compliance related field
• Strong understanding of Opportunity-to-Engagement processes and related policies and procedures
• Proven expertise in handling complex contractual terms, reviewing and revising agreements, and managing associated risks
• Innovative mindset to drive change and implement new ways for working and thinking to improve current business practices/processes
• Strong communication skills to articulate and advocate for risk positions
• Strong organization and process management skills: ability to prioritize competing demands and adapt to evolving priorities and ad hoc responsibilities
• The ability to build relationships and establish trust with individuals including internal leaders and external parties
• Adaptability to thrive in a fast-paced, high-pressure environment

It would be great for you to have some of these nice to have’s as well: 

 

• Bilingualism in French and English - written and verbal (Due to the nature of the role having interactions with National & Global clients, English is required for this position)

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.