Senior Full-Stack Engineer

Senior Full-Stack Engineer – Pacific Time (US & Canada) – Full-time Contract Worker – 35k-60k USD/year – over 2 years ago

Company Overview

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by infusing human‑centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one AI platform.

Forethought has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Gwyneth Paltrow, NBA Vet Baron Davis, Robert Downey Jr., Sean 'Diddy' Combs, LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt—the world's most prestigious startup competition—and was featured in Forbes 30 Under 30. More recently, Forethought was listed as one of Forbes' Next Billion‑Dollar Startups.

Team Culture

Our team leader promotes a culture of continuous learning and encourages taking initiative. With an open‑door policy, they provide guidance while empowering team members to take ownership of their projects. The leadership style is supportive, fostering a team environment where new ideas are celebrated and everyone's contribution is valued.

About the Company

US

51-200 employees

Series C

Software services

Launched in 2018, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethought’s products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one platform.

Job Responsibilities

• Feature Development: Regularly ship new features in React.js, ensuring they meet functionality and design specifications.
• API Performance: Develop and maintain scalable APIs with FastAPI.
• UI Excellence: Collaborate with the Design Team to implement interfaces that are pixel‑perfect and user‑friendly.
• Innovation Contribution: Actively propose innovative product features and improvements.
• Quality Assurance: Write and execute tests, deploying code that meets the highest standards used by top companies.
• Iterative Development: Continuously iterate on product features, enhancing and refining based on feedback.
• Code Optimization: Review and optimize code to maintain a codebase that is efficient and easily navigable.

Requirements

• Education background: Bachelor's degree in Computer Science or related field.
• Experience: 5+ years in a software engineering role. Proven track record of building web applications in a real‑world setting.
• Technical skills: Proficiency in HTML/CSS/JS with React.js . Experience with backend development in Python . Familiarity with FastAPI and API development . Ability to implement pixel‑perfect UI from mock‑ups.
• Soft skills: Adaptable and open to learning new technologies. Humble with a team‑oriented mindset. Strong problem‑solving and critical‑thinking skills. Interest in making a significant impact on the product and team.

Interview Process

• AI interview
• Code assessment
• Technical assessment
• On‑site interview
• Offer negotiation