Manager, Product Operations

The Logic is now accepting applications for the full-time position of manager, product operations.We are an independent, made-in-Canada digital media company founded in 2018 with the belief that Canadians will pay for great journalism. Combining exclusive news, in-depth reporting, insightful analysis and smart curation, we confront the critical questions that shape this country's economic future. We are headquartered in Toronto, with bureaus in Vancouver, Calgary, Ottawa and Montreal.We're looking for a detail-oriented manager of product operations with excellent project management skills to lead daily product operations and manage cross-functional workflows across The Logic's commercial team. This role requires a highly organized individual who thrives in a fast-paced environment and can work collaboratively with internal teams, external vendors and clients. The ideal candidate brings strong analytical instincts, clear communications, and enjoys balancing multiple priorities.Reporting to the director of product & subscription revenue, this person will take ownership in the areas of project management, IT vendor management, digital production needs across sponsorships, advertising, events and marketing, and subscriber support.This is a full-time staff job with a salary range of $69,764 to $93,019. It is ideally based in Toronto, where The Logic offers a hybrid work arrangement. An exceptional candidate may be based elsewhere in Canada.What you'll do:
Manage workflow on projects across departments to ensure timely completion and alignment with company goals.Own the management of relationships with IT vendors (ie. website, app, promotional and organizational systems), ensuring smooth operations, addressing issues and proposing alternative solutions as needed.Lead product documentation and launch coordination. Collaborate with the product team on QA and market research.Provide subscription and customer support, including account management, technical assistance and client communications. Identify and lead improvements to support processes and workflows.Own workflow on commercial production needs, including sponsorships, advertising, newsletters and marketing communications, ensure deliverables are executed accurately and on schedule, and propose improvements to workflow as needed.Who you are:
Experience leading multiple competing projects and workflows at once, balancing priorities, deadlines and stakeholders to keep everything moving.Proficiency with project management and collaboration tools (e.G., Asana, Hubspot, Jira, or similar).Comfortable working with new technologies and liaising with technical vendors.Takes initiative to spot problems and opportunities for improvement, and brings forward recommended solutions.Excellent written and verbal communication skills.Benefits of working at The Logic:
Competitive compensation package with generous paid time off and equity optionsComprehensive benefits plan including parental leave top-up, fertility coverage, dental, vision, HSA, EAP, and moreProfessional development opportunitiesWork arrangements at The Logic:
The Logic is pleased to provide work arrangements through which employees can produce their best work. We are a distributed team and work remotely across Canada. For team members in Toronto and Ottawa, The Logic offers office space for in-person work, meetings, etc.Applications are due by Wednesday, Nov. 4 but will be reviewed on a rolling basis.If you have questions, please contact View email address on ca.hrm.tc Logic is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please contact View email address on ca.hrm.tc. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed 'what to expect', or modified interview process. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.The Logic does not use AI to screen candidates. This is a new role for which there is no existing vacancy.
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