Senior Client Service Consultant

Senior Client Service Consultant in Winnipeg, on-site full-time, coaching leaders and teams while strengthening service excellence and client experience.At CIBC, this Senior Consultant, Client Support, Regional Office, provides consultation and guidance to front-line leadership. You will support advisory planning, service process implementation, stakeholder management, and operational effectiveness. The work helps sustain consistent client-focused practices and stronger relationships.Key Responsibilities:
Coach front-line leaders on client service standardsSupport advisory planning model implementation and sustainmentAnalyze service trends and performance indicatorsRecommend practical improvements to senior managementTrain teams on relationship planning toolsRequirements:
Experience coaching employees and developing team goalsExperience implementing service processes and advisory practicesStrong stakeholder management and relationship-building abilitiesAbility to investigate complex information and communicate insightsBusiness, finance, commerce, or related degree or diplomaApply client service coaching, advisory support, and analytical thinking as a Senior Consultant with CIBC in Winnipeg.
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