Branch Manager - West End

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

As a Branch Manager , you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will oversee operational planning, staff development, community engagement, and financial performance, ensuring members receive high‑value financial advice and services that support their long‑term well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver excellence.

This is a Full‑time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Senior Regional Director, Inclusive Banking.

• Delivering on financial objectives and performance targets for the branch
• Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
• Building branch visibility and brand awareness to strengthen community presence and drive business growth
• Leveraging Vancity’s full suite of products and services to meet member needs
• Coaching and guiding staff to achieve excellence in advice, service, and member experience
• Analyzing operational processes to identify efficiencies and areas for continuous improvement
• Supporting a culture of accountability, collaboration, and member‑centric service
• Diagnosing operational or member‑related issues and identifying effective solutions

What You’ll Bring to the Team:

• Minimum 3 years of people‑management experience in a financial services environment
• Minimum 2 years of business development experience with demonstrated measurable outcomes
• At least 5 years of overall experience in the financial industry or a related field
• Strong business acumen and applied knowledge of financial products, advice, and service delivery
• Advanced knowledge of Vancity products, policies, procedures, systems, and tools
• Advanced understanding of Vancity strategies, functions, and programs
• A Bachelor's Degree or equivalent combination of education and experience

Extra Skills That Set You Apart:

• Completion of IFIC or CSC
• Completion of three CFP‑eligible courses
• Completion of Vancity‑aligned coaching modules

You’ll Thrive Here If You Are:

• A Strong People Leader – You inspire, mentor, and support your team to reach their full potential.
• A Strategic Planner – You proactively organize, prioritize, and coordinate branch activities.
• An Effective Communicator – You communicate business objectives clearly and model strong member‑service behaviours.
• A Decisive Problem‑Solver – You confidently assess risk and identify solutions that balance member impact and business needs.
• Analytical and Insight‑Driven – You evaluate branch performance and identify areas for operational improvement.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $108,500 to $134,085per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at View email address on jobs.hirediverse.ca. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.