Founding Customer Success Manager

Shape customer success as an early Reflow hire, partnering directly with founders on adoption, retention, and growth. The arrangement may begin part-time.As Founding Customer Success Manager, you will define how Reflow works with customers while scaling its workforce and workflow intelligence platform. You will build the customer journey, refine success playbooks, and represent user insights in product and engineering decisions. You will also support go-to-market experiments and help with contracts, expansions, and renewals.Key Responsibilities:
Build and refine onboarding processes, metrics, and touchpointsPartner with founders on go-to-market experimentsRepresent user feedback in product and engineering decisionsAssist legal coordination during new partner contractsDevelop relationships that support expansion and renewalRequirements:
Former founder, early employee, or entrepreneurial operatorComfort working through ambiguity while the company scalesStrategic curiosity about workflows, pain points, and product directionMethodical habits with clear templates and playbooksCustomer-facing ability to excite, guide, and closeHelp define Reflow’s customer model through entrepreneurial execution, strategic workflow insight, founder partnership, and disciplined customer success systems.
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