Customer Service Operations Manager

Lead customer service operations at Triple Eight Transport Inc. in Abbotsford, using team leadership and commercial judgment to strengthen service delivery.As Customer Service Manager, you will lead Customer Service Representatives and Account Managers across transportation operations. The role combines coaching, KPI monitoring, customer relationship management, retention planning, and cross-functional collaboration. You will balance customer satisfaction with operational efficiency and profitability while supporting measurable business results.Key Responsibilities:
Lead, coach, and develop customer service and account management teamsMonitor KPIs, performance reviews, productivity, and service qualityOversee key accounts, escalations, communication, and retention strategiesCoordinate workloads, priorities, order processing, shipments, and documentationPartner with Sales, Finance, Operations, Dispatch, Planning, and BillingRequirements:
Minimum five years’ progressive customer service, account management, or logistics experienceAt least two years’ leadership or supervisory experienceStrong business, financial, communication, negotiation, and conflict-resolution skillsTransportation or trucking industry operations experience preferredMicrosoft Office, especially Excel;
TMS and CRM experience is an assetBring accountable leadership, customer retention expertise, and operational judgment to Triple Eight Transport’s Abbotsford team.
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