Customer Service Team Development Manager
Grainger
Develop customer service talent onsite with Grainger in Windsor or Leamington, combining coaching, communication, and change leadership. Strengthen engagement and service capability.As Inside Customer Service Representative Manager, you will create an environment where employees are engaged, empowered, and committed. You will lead recruitment, onboarding, coaching, recognition, and performance discussions. The position also builds internal partnerships and encourages feedback while supporting WFS Ltd. customer service strategy.Key Responsibilities:
Coach Customer Service team members using available resourcesSet, monitor, and execute performance expectations and goalsLead recruitment, selection, onboarding, coaching, and recognitionMaintain consistent communication across the teamBuild strong internal and external partnershipsRequirements:
Customer service or leadership experience meeting role requirementsAbility to implement initiatives and manage projectsAbility to work with cross-functional work groupsExcellent written and verbal communication skillsTechnology and software application competency, including S2K and CRMApply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.
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Coach Customer Service team members using available resourcesSet, monitor, and execute performance expectations and goalsLead recruitment, selection, onboarding, coaching, and recognitionMaintain consistent communication across the teamBuild strong internal and external partnershipsRequirements:
Customer service or leadership experience meeting role requirementsAbility to implement initiatives and manage projectsAbility to work with cross-functional work groupsExcellent written and verbal communication skillsTechnology and software application competency, including S2K and CRMApply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.
#J-18808-Ljbffr
Vacancy posted 53 minutes ago
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