Senior Saas Customer Success Manager

Drive SaaS growth and customer health at Trulioo from Vancouver, using technical aptitude and AI across a hybrid, three-day office model.As Senior Customer Success Manager, you will align customer needs, product capabilities, and use cases for high-profile B2B customers. Apply five-plus years of software customer success experience, complex SaaS selling, data analysis, and revenue forecasting. The role supports customers across payments, marketplaces, online trading, banking, and wealth management.Key Responsibilities:
Drive net revenue retention through upsell and cross-sell opportunitiesLead renewals, amendments, and add-ons through commercial closureBuild strategic relationships with North American enterprise customersAnalyze metrics and shape the product roadmap collaborativelyUse AI to prepare verified reviews and renewal materialsRequirements:
Post-secondary degree or equivalent education and experienceFive-plus years in B2B software customer successComplex SaaS sales experience in security or complianceExperience managing multi-million-dollar customers and mitigating churnCRM, Excel, BI, and responsible AI workflow experienceBring customer outcomes, revenue growth, technical communication, and verified AI workflows to Trulioo’s enterprise success team.
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