Field Service Engineer Western Canada

Daimler Truck North America

Enhance customer satisfaction as a Field Service Engineer in Western Canada with Daimler Truck North America. Focus on service excellence and network improvement by interacting with dealers and customers. This role involves developing a strong service network in the Vancouver mainland, aiming to reduce Total Cost of Ownership and maximize DTNA product effectiveness. As a critical link between customers and various internal departments, you will drive efficiency while ensuring superior customer experiences. Candidates should have a solid technical background in the automotive service industry and be ready to lead key initiatives. Key Responsibilities:

Improve customer satisfaction through effective communication and support
Develop service network capabilities with data analytics
Negotiate repair costs outside warranty coverages
Promote maintenance and training programs to customers
Analyze product failures to recommend improvements

Requirements:

8 years automotive service experience or related degree
At least 1 year in a leadership role
Strong technical understanding of truck systems
Excellent communication skills
Ability to solve complex problems independently

Bring your expertise in customer service and technical skills to maximize the impact at Daimler Truck North America. #J-18808-Ljbffr

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Vacancy posted 15 hours ago

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