Parking Operations Administrator (Part Time)

Job Responsibility:

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the above regular part-time position in the By-Law and Regulatory Services Department within the Corporate Services Commission. To apply, please submit your resume and cover letter online by July 2, 2024.

Join us and make a lasting difference!

Note: This position will require on site work.

We are also looking to establish a pool of Parking Operations Administrators applicants for future opportunities.

JOB SUMMARY Reporting to the Parking Operations Supervisor, you will be responsible for the office and system administration of the Parking Operations Program.

KEY DUTIES AND RESPONSIBILITIES

• Office Administration

• The data entry and processing of penalty notices in accordance with the Administrative Monetary Penalty System (AMPS)
• Internal and external customer support on penalty notices and the City's parking operations program
• Preparing reports and summaries related to parking enforcement, permit sales and parking related revenues
• Principal contact for the Contact Centre by responding to customer complaints and enquires and dispatching of calls to officers
• Administer monthly overnight parking permits and other parking relates permits
• Deliver training to staff
• Coordinate parking enforcement services by private security agencies
• Coordinate work of part-time staff and, participate on Parking Control Management Team

• System Administration

• Perform all required tasks as system administrator for parking control applications
• Liaison with vendor for system maintenance and upgrade tasks
• Ensure accurate and complete handheld and system downloads and troubleshooting; maintain parking system databases
• Develop and conduct training sessions for Parking Operations and other staff in parking application use; and, produce monthly and ad hoc reports as required
• You will also be the City's designated onsite administrator of ARIS application, used under agreement with the Ministry of Transportation
• Other duties as assigned.

REQUIRED SKILLS & COMPETENCIES

• Community College diploma in municipal law enforcement or a related program
• Three to five year's related work experience in parking operations or administration
• Working knowledge of the Provincial Offences Act and parking offences
• Proficient in use of Microsoft applications; excellent customer service, interpersonal skills, and communications skills, both verbal and written
• Experience in development and delivery of training programs; ability to maintain, protect and work with confidential information.

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation : Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building : Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.