Administrative Support Agent, Class I

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Nature of the Work & Responsibilities

NATURE OF THE WORK

The principal and customary work of the employee in this employment class consists in performing a set of administrative functions of a relatively complex nature according to established methods and procedures and clerical functions related to current activities of the employee’s area.

Under the supervision of the Manager of Student Services and in collaboration with the professionals in the Student AccessAbility Centre, the Administrative Support Agent provides direct services to students using the AccessAbility Centre exam spaces. In doing so, the Administrative Support Agent takes into consideration the needs of the students as well as the established policies of the service and/or the College.

RESPONSIBILITIES

Administer daily in-session tests and exams (excluding English Exit Exam, EUF, and Final Exams for which they will offer support). Tasks include:

Prepare and organize exams: printing and packaging, sorting by time and location, assigning seats, flagging important test instructions, adapting test for student needs (e-text, enlarge, etc.), following up with faculty for missing information/exams;

Review parameters and test instructions: fix and adjust discrepancies, communicate changes with students, inform invigilators of important information, teacher follow up for clarifications or missing information;

Distribute exams: greet students, provide them with exams and instructions, inform them where to sit and their end time, ensure no unauthorized material enters the exam room;

Troubleshoot and problem solve issues related to the administering of exams and report when necessary (IST, teacher, Adapted Services Counsellor, SET, Manager, etc.)

Communicate regularly with faculty: student questions, technical issues, student absences, pick-up/drop-off of exams, scanning and sending of exams, etc.;

Maintain student and backup drives: scan/prepare digital versions, upload/remove student files, etc.;

Monitor Exam Centre email account: reply and follow up as needed;

Collaborate with SAAC team to ensure additional resources are in place for students (invigilators, scribes, overflow rooms, etc.);

Assist in the invigilation of students: monitor cameras, monitor and control Lanschool, circulate inside exam room when needed;

Flag all suspected cheating incidents to the Manager;

Maintain and update Clockwork exam module: start/end times, seat assignments, pick up/drop off, cancelled/changed dates, etc.;

Provide invigilation coverage as required (Exit Exams, Final Exams, overflow rooms);

Provide SAAC reception support for the main office as required;

Assist with the obtaining of e-text versions of course materials as required;

Any other related task.

Qualifications & Conditions

QUALIFICATIONS

To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.

CONDITIONS

Must be able to interact effectively with students who have a wide range of special needs;

Demonstrated ability to work in a fast-paced environment with constant changing circumstances;

Demonstrated ability to multi-task and prioritize tasks; Strong organization skills;

Demonstrated ability to troubleshoot and problem solve;

Advanced oral and written English communication skills (testing may be required);

Intermediate oral and reading skills in French; and basic written skills in French (testing may be required);

Intermediate level Microsoft Word and Excel (testing may be required);

Must be able to maintain department standards with respect to confidentiality of information

Experience working with a database, an asset.

Additional Job Application Details

Include a cover letter with your application addressed to Laura Smith.

Please note that internal applicants within this category of employment have priority for all positions. We thank all applicants for their interest in Dawson College, but only those selected for an interview will be contacted.

Dawson College adheres to an equal access employment program and, as such, encourages women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply. The College is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Required skills

English (Oral and Written)

French (Oral and Written)

BENEFITS

13 public holidays and possibility of summer hours

Defined benefit pension plan

Up to four weeks of vacation

Access to courses given at the College

Easy access to public transportation and a vibrant urban lifestyle.

Compensation of 4% and 8% for insurance and vacations to Occasional employees

Opportunities for professional development and further education.

Health & Dental Insurance