(Canada) Software Implementation Consultant - Clinical

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.

The Software Implementation Consultant will report to the Manager, Professional Services.
Key Responsibilities

Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals

Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value

Translate technical requirements and execute system configuration setup

Ensure data quality, integrity, and security requirements for all customer databases

Assess and validate the implementation plan and manage communication among project stakeholders

Troubleshoot and resolve configuration issues with great attention to detail

Update and maintain training databases to incorporate new product releases, enhancements, and leading practices

Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes

Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills

In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation

Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

Test, pilot, and document new professional services offerings

Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

When needed, travel to customer on-site locations to lead and direct meetings and presentations 

Required Experience

Post-secondary education in business or technology related field (preferred)

Excellent communication, organizational and collaboration skills

Previous experience configuring or implementing a software solution, database testing and end-user support, preferred

Strong analytical and problem-solving skills

Demonstrated attention to detail and quality validation process adherence

Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence

Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time

Proven ability to take accountability for a project, demonstrating initiative, and delivering on

Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights

Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

2-4+ years in a software implementation role

Healthcare market experience, preferred

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.