ServiceNow Technical Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Technical Advisor based in Canada.

This role is a senior technical leadership position focused on driving end-to-end ServiceNow solution design and implementation across enterprise-scale environments. You will act as a key advisor on platform capabilities, helping organizations optimize Software Asset Management (SAM Pro), Business Continuity Management, and Crisis Management workflows. The role blends architecture, hands‑on configuration, and strategic advisory, requiring strong engagement with stakeholders to translate business needs into scalable technical solutions. You will lead feasibility assessments, define implementation roadmaps, and guide process redesign initiatives that improve operational resilience and IT efficiency. Operating in a highly collaborative environment, you will support the full ServiceNow lifecycle from design through deployment and transition to operations. This is a high‑impact role where technical depth and advisory skills directly shape mission‑critical enterprise systems.

Accountabilities Provide technical leadership across ServiceNow initiatives, guiding architecture, configuration, and implementation of enterprise solutions with a focus on SAM Pro, BCM, and Crisis Management

Conduct feasibility studies and translate business requirements into scalable and well‑structured technical solution designs

Lead end‑to‑end implementation activities, including planning, system configuration, testing, deployment, and operational transition

Facilitate business process redesign workshops to align ServiceNow capabilities with organizational needs and best practices

Develop detailed technical documentation, solution roadmaps, and implementation strategies to support delivery consistency

Collaborate with cross‑functional stakeholders to manage priorities, resolve complex technical challenges, and ensure successful adoption

Provide ongoing advisory support throughout the project lifecycle, ensuring alignment between business goals and platform capabilities

Requirements

5+ years of experience leading ServiceNow implementations in enterprise environments

At least 3+ years of hands‑on experience with ServiceNow SAM Pro and related modules

Strong expertise in ServiceNow solution design, platform configuration, and technical architecture

Proven ability to translate complex business requirements into structured technical solutions and implementation plans

Experience leading workshops, stakeholder discussions, and cross‑functional technical engagements

Strong analytical, problem‑solving, and documentation skills with attention to detail and clarity

Excellent communication skills with the ability to engage both technical and non‑technical stakeholders

Ability to manage multiple priorities effectively in a fast‑paced, project‑driven environment

Eligibility to obtain Government of Canada Reliability Security Clearance (or meet residency requirements)

Benefits

Remote‑first contract opportunity within Canada

Competitive compensation aligned with senior‑level ServiceNow expertise

Opportunity to work on high‑impact enterprise and government‑related initiatives

Exposure to complex, large‑scale ServiceNow transformation programs

Flexible work structure supporting work‑life balance

Collaborative, high‑expertise technical environment

Opportunity to influence strategic platform decisions and enterprise architecture

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