It Supervisor - End User Support & Infrastructure

Michael Page (Canada)

Balance technical hands-on work with leadership responsibilities.Stable and growing leading organization
About Our ClientThe hiring company is a well-established organization with a strong presence across Asia. The company is recognized for its commitment to quality, innovation, and continuous growth, providing a collaborative and people-focused working environment.
Job Description
Lead and mentor the IT team, ensuring efficient service delivery and strong user support.
Oversee IT infrastructure, systems availability, and operational performance.
Manage relationships with external technology partners, service providers, and software vendors.
Drive IT initiatives that improve operational efficiency, user experience, and technology reliability.
Establish and maintain IT policies, standards, and documentation.
Support budgeting, technology planning, and resource allocation activities.
Ensure security controls and best practices are implemented across business systems and infrastructure.
Monitor IT risks and recommend appropriate improvement opportunities.
Collaborate with business stakeholders to understand operational needs and deliver practical technology solutions.
The Successful Applicant
7+ years of IT experience with proven experience leading and mentoring IT teams.
Strong understanding of networking fundamentals, including LAN/WAN, wireless networks, firewalls, DNS, and DHCP.
Experience managing IT infrastructure and end-user support in a multi-site environment.
Hands-on experience with Windows environments, Active Directory, and common enterprise IT systems.
Experience in IT procurement, asset management, and vendor coordination.
Basic familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
Strong communication and stakeholder management skills.
Ability to balance hands-on technical responsibilities with team leadership and operational planning.
What's on Offer
Performance bonus (with opportunity for higher payout based on performance).
Provident fund and comprehensive health insurance.
Dental allowance and employee assistance benefits.
Wellness initiatives including free massage sessions and therapist support.
Regular team activities and employee engagement programs.
Etc.
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