Technical Account Manager at Axon Networks

Join Axon Networks as a Technical Account Manager, focusing on the technical success of our key customers. Leverage your skills in technical support and project management to make a meaningful difference. As a Technical Account Manager, you will provide essential technical guidance and customer advocacy to ensure Axon’s solutions meet client needs. Your role involves significant collaboration with internal teams and the customer’s technical staff, using your expertise with Axon products to optimize customer workflows. This role begins remotely, transitioning to a hybrid format in Brandon, Manitoba. Key Responsibilities:

• Maintain daily technical communication with key customers
• Develop deep understanding of Axon solutions for agencies
• Collaborate on tailoring solutions to client workflows
• Support customer training and knowledge transfer initiatives
• Monitor support tickets and provide Tier 2 troubleshooting

Requirements:

• 4+ years in customer success or technical account management
• Bachelor’s degree or equivalent practical experience
• Experience with public safety organizations is advantageous
• Proficient in Microsoft products and API integrations
• Demonstrated analytical and troubleshooting capabilities

Bring your technical acumen to help Axon empower its clients and protect lives. #J-18808-Ljbffr