Order Quoting Customer Service Representative

Order quoting and customer follow-up are central to this W.W. Grainger, Inc. service role supporting requests, complaints, and product needs.As an Inside Customer Service Representative, you will turn customer and WFS Account Manager requests into accurate quotes and orders. You will maintain product knowledge through research and learning sessions while managing follow-up and inquiries. Success requires clear communication, relationship building, computer proficiency, and knowledge of dangerous goods and WHMIS regulations.Key Responsibilities:
Quote and process customer-requested ordersFollow up on quotes, complaints, and back ordersResearch products and continuously build product knowledgeProvide requested product substitutions and savingsFollow Health and Safety policies and proceduresRequirements:
Minimum one to two years customer service experienceExceptional service and relationship-building abilitiesClear, organized, and effective communicationSelf-starter with strong time managementComputer proficiency and problem-solving skillsUse accurate quoting, organized follow-up, and product knowledge to support customers through W.W. Grainger, Inc. service.
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