Fintech Partner Programs Manager

Brex

Brex’s intelligent finance platform needs a fintech operations builder skilled in governance, reporting, and partner performance. This hybrid role is based in Vancouver.You will manage the operational foundation supporting Brex’s external partner ecosystem. The position focuses on designing scalable programs rather than maintaining established workflows. You will translate partner needs into solutions while coordinating with Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners.Key Responsibilities:
Design operating models, decision rights, governance, and documentationSet partner SLAs, KPIs, reporting rhythms, and reviewsCoordinate incidents, root-cause analysis, and corrective actionsIdentify process gaps and automation opportunitiesCreate executive updates covering performance, risks, and financial impactsRequirements:
Three-plus years in fintech, banking, regulated, or related operationsDemonstrated experience creating operating programsStrong SLA, KPI, governance, and partner-performance experienceExcellent communication and influence with senior stakeholdersJudgment, attention to detail, and comfort with ambiguityShape Brex partner programs with analytical reporting, decisive governance, and automation-minded operational design across regulated financial services.
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