Bilingual Customer Service Representative

Our client, a global leader in the pharmaceutical industry, is looking to add a Bilingual French Customer Service to their team in Markham on a 1-year contract basis. 

The responsibilities for this position include: 

• Handling incoming phone and email requests from customers/sales representatives to ensure that requests for orders have been resolved promptly and thoroughly 
• Handle all order and call management, including account verification, processing sales requests/orders, tracking orders, issue management, and first call resolution 
• Maintenance of various email inboxes to ensure orders and requests are actioned promptly 
• Provide support to new and existing customers using the online ordering portal 
• Proactively identify opportunities for process improvement and present them to the leadership team 
• Successfully develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion. 

The qualifications for this role are: 

• 2 - 3 years of experience in a customer service or order entry role in a healthcare environment 
• Excellent verbal and written communication skills in English and French 
• Experienced with order management systems such as SAP, ECC, Order to Cash, etc. 
• Experience within the pharmaceutical or medical aesthetics industry would be an asset 

OTHER DETAILS: 

• This position is a hybrid role located in Markham, with 3 days in office (Wednesdays mandatory), and 2 days work from home 
• Work Hours: Monday - Friday 9am - 5pm 
• Possibility of extension with contract 
• Will have access to benefits 

Job Type & Location

This is a Contract position based out of Markham, ON.

The pay range for this position is $25.00 - $26.00/hr.

This is a hybrid position in Markham,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.