Senior Relationship Manager

$108.8k - $163.2k per year

TD Bank

Ottawa, ON

# Dir. princ. des relations-clientsPostulerremote type: Sur placelocations: Ottawa, Ontariotime type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 29 juin 2026 (Il reste 6 jours pour postuler)job requisition id: R\\_1461619**Lieu de travail :**Ottawa, Ontario, Canada**Horaire :**37.5**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$108,800 - $163,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio Works closely with internal and external subject matter experts and/or lending advisory groups.**CUSTOMER:** Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience • Lead all aspects of relationship management for an assigned portfolio • Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets • Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer • Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors • Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities • Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs • Enhance business networking events **SHAREHOLDER:** Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer • Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology • Promote and offer full suite of products, sales, services and banking capabilities • Meet or exceed business targets • Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals • Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation • Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits. • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank • Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals • Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary • Ensure compliance with regulatory and operational risk requirements • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct • Develop a productive relationship with external partners as means to identify new business opportunities **EMPLOYEE / TEAM:** Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues • Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques • Participate in personal performance management and development activities, including cross training within own team • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities • Provide mentorship by sharing knowledge and experiences and leveraging best practices • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships. • Contribute to a fair, positive and equitable environment that supports a diverse workforce • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally ****BREADTH & DEPTH:**** • Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments • Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements • Interpret and analyze customer financial statements with deep level credit acumen • Identifies referral opportunities across business lines and segments • Anticipates emerging customer trends as a basis for recommending products and services and expanding the business • Solves most complex problems with broad impact on the business segment and financials • Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business • Works autonomously as the 'lead' and coaches and guides members within area of expertise • Executes and may support others in complex account management processes structures sophisticated solutions and advice • Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit • Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms • Generally reports to the Unit Leader **EXPERIENCE & EDUCATION:** Undergraduate/Graduate degree and/or 10+years of relevant experience**À propos de nous**La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus simple et plus rapide. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités.**Notre programme de rémunération globale** Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus**Renseignements supplémentaires :** Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. **Perfectionnement des collègues**Un cheminement professionnel précis vous intéresse ou bien vous cherchez à perfectionner certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes.Si vous avez à cœur d’aider vos clients et de nouer des relations solides et durables, la TD offre divers parcours de carrière où vous pouvez accroître votre expertise et avoir une incidence significative.Nous sommes déterminés à appuyer votre réussite et à favoriser un milieu de travail respectueux où la diversité des points de vue est valorisée, où chacun a les mêmes occasions de progresser et où vous pouvez vous réaliser pleinement et atteindre vos objectifs de carrière. À la TD, nous attirons et perfectionnons les meilleurs talents.**Formation et intégration** Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation. **Processus d’entrevue** Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.**Mesures d’adaptation** L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue. Nous avons hâte d’avoir de vos nouvelles!
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