Home Care Scheduling Clerk (Clerk III)

Qualifications

• Grade 12 education (MB standards)
• Post-secondary education in a health-related discipline relevant to the position
• Two (2) years experience providing customer service in a professional setting
• Minimum of one (1) year experience working in a staff scheduling capacity (i.e Procura or QHR) in a collective agreement environment
• One (1) year related administrative experience
• Other combinations of education and experience may be considered
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Position Summary

Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Staff . The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.

Responsibilities

Overview

• Maintains individual employee schedules in the Electronic Scheduling Program;
• Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available;
• Processes service requests according to priority through consultation with Home Care Case Coordinator and/or DSN;
• Provides assigned worker with assignment information;
• Notifies assigned worker of resumption and/or termination of service;
• Communicates with clients regarding scheduling as needed;
• Maintains Home Care client information in accordance with established guidelines;
• Completes timekeeping responsibilities as applicable;
• Adheres to PHIA and FIPPA legislation;
• Documents concerns and refers to their respective supervisor;
• Responds to calls from staff;
• Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed;
• Refers employee performance concerns to their respective supervisor;
• Identifies self-learning needs to their respective supervisor as needed;
• Works within the scope of the position;
• Other duties as assigned.