Bilingual Senior Project Specialist

Job Description
Midland Transport
is currently seeking a
Senior Project Specialist
in
Dieppe, NB.
The Senior Project Specialist is an operations focused role within the Transformation Program. As the subject matter expert in operations capabilities, you will lead the end‑to‑end deployment solutions across the terminal network. This role ensures that processes, tools, and workflows are effectively transitioned from the build environment into live operations‑enabling terminals to adopt and utilize new capabilities with confidence, consistency, and minimal disruption.
The Senior Project Specialist develops deep expertise in the future‑state model and translates that knowledge into practical deployment activities: terminal readiness assessments, user validation, process alignment, and go‑live support. The Senior Specialist will ensure that each terminal deployment delivers operationally sound outcomes that reflect real‑world terminal conditions.
This role works in close partnership with the Transition Lead, Terminal Power Users, Product Owners, Business Architects, Training, Change Management, and terminal operations teams to ensure deployments are coordinated, sequenced, and supported-driving adoption, building operational capability, and accelerating value realization across the network.
Responsibilities
Act as the subject matter expert for processes and technology, building and transferring expertise to terminal teams.
Lead end‑to‑end deployment of operational solutions from readiness through go‑live, hypercare, and stabilization.
Assess terminal readiness across people, process, data, and technology;
identify gaps and driveremediation.
Onboard and support Power Users to enable testing, deployment, and adoption at each terminal.
Support user acceptance testing and operational validation to ensure readiness before cutover.
Collaborate with product, business, and solution teams to align solutions with real operational needs.
Monitor adoption and performance post‑deployment, resolving issues and reporting insights to leadership.
Qualifications
Bachelor’s degree in Business, Supply Chain Management, Logistics, Transportation Management, Operations Management, or a related discipline, or equivalent experience.
English and French Bilingual Required
5–8 years of experience in transportation dispatch, fleet coordination, logistics operations, or terminal management within LTL, freight, or distribution environments.
APICS CSCP, CLTD, or equivalent supply chain/logistics certification considered an asset;
Lean Six Sigma Green Belt preferred.
Proven experience with dispatch processes such as driver assignment, route dispatch, real‑time load coordination, or exception management in an operational setting.
Demonstrated ability to deploy or implement new processes, tools, or systems across multiple operational sites.
Experience working within Agile, hybrid, or phased delivery models in enterprise transformation or technology implementation programs.
Deep operational knowledge of dispatch processes within a terminal‑based transportation or logistics environment.
Effective cross‑functional coordination skills, working across operations, technology, change management, and training teams.
Excellent communication skills, capable of engaging terminal leadership, frontline supervisors, and program stakeholders with clarity and credibility.
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