Security Guard - Retail Loss Prevention

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is seeking professional Security Guard in Toronto, ON.

Security Guard – Retail Loss Prevention

Location: Downtown Toronto
Pay Rate: $22.00 - $23.00 per hour
Employment Type: Full-Time

Schedule: Thursday, Friday & Saturday: 1130–2130 | Sunday: 1130–1930

Overview:

Allied Universal is seeking an energetic, confident, and customer-focused Security Guard to provide security and loss prevention services at a high-profile retail location in Downtown Toronto.

The successful candidate will play an important role in maintaining a safe, welcoming, and secure environment for customers and associates while representing the location in a professional manner.

We are looking for someone who is outgoing, proactive, dependable, and comfortable engaging with customers and retail associates. The ideal candidate will have strong situational awareness and the ability to respond confidently to security concerns while maintaining a positive customer-first approach.

Key Responsibilities:

• Maintain a professional and visible security presence throughout the retail environment.
• Support loss prevention and theft deterrence initiatives.
• Monitor customer and associate activity and identify suspicious or unusual behaviour.
• Respond professionally to security incidents, safety concerns, and calls for assistance.
• Build positive working relationships with retail associates, management, customers, and other stakeholders.
• Provide professional customer service and assistance when required.
• Support store policies and site-specific security procedures.
• Conduct regular patrols of the store and designated areas.
• Monitor entrances, exits, and other designated areas as required.
• Assist with incident investigations and provide accurate documentation.
• Complete detailed incident reports, daily activity reports, and other required documentation.
• Use strong observation and situational awareness skills to identify potential security risks.
• Respond appropriately to challenging situations using effective communication and de-escalation techniques.
• Support emergency procedures and contact emergency services when required.
• Work collaboratively with store management and Allied Universal supervisors to maintain a safe and secure environment.

Qualifications & Requirements:

• Minimum 1–2 years of security experience, preferably in a retail or customer-facing environment.
• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Certification.
• Strong customer service and interpersonal skills.
• Confident, energetic, and outgoing personality.
• Excellent verbal and written communication skills.
• Strong observation and situational awareness.
• Ability to interact comfortably with customers and retail associates.
• Professional appearance and demeanor.
• Ability to remain calm and professional in challenging situations.
• Strong conflict resolution and de-escalation skills.
• Ability to stand and remain active for extended periods throughout the shift.
• Ability to work independently and as part of a team.
• High School Diploma or equivalent.
• Must be legally authorized to work in Canada.

Preferred Qualifications:

• Previous retail security or loss prevention experience.
• Experience working in a high-volume retail environment.
• Experience interacting with customers in a premium or fashion retail setting.
• Strong customer service background.
• Experience handling theft, suspicious activity, or challenging customer interactions.
• Ability to represent the brand and store environment in a professional and positive manner.

Benefits:

• Paid training and professional development opportunities.
• Opportunities for career growth and advancement.
• Supportive and professional team environment.

Disclaimer:

As part of Allied Universal's standard hiring process, all candidates being considered for employment will be required to undergo a comprehensive background screening. This may include criminal background checks, employment verification, education verification, and professional reference checks.

Allied Universal is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.