Operations Research Optimization Engineer

Apply optimization, constraint programming, and algorithm design at Miratech to develop workforce planning services for large-scale contact centers.

As an Operations Research Engineer, you will support the Workforce Management product stream. You will transform business requirements into mathematical models and production-grade optimization services. Your work will address forecasting, scheduling, staffing, coverage management, and resource allocation.

Key Responsibilities:

• Research and develop contact center workforce optimization models
• Implement schedule optimization with OR-Tools and CP-SAT
• Build maintainable constraint models and production solver services
• Define schedule quality metrics and production monitoring
• Validate algorithms for performance, scalability, and accuracy

Requirements:

• Six or more years designing production optimization solutions
• Hands-on OR-Tools CP-SAT or comparable solver experience
• Strong linear, integer, or stochastic optimization foundation
• Workforce or resource scheduling modeling experience
• Proficiency in Java, Python, or C++

Develop enterprise optimization capabilities using mathematical modeling, constraint programming, and software engineering for workforce management.

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