Customer Insights Analyst Power Bi
MPAC
Shape customer insights through Power BI, Tableau, and advanced data visualization as an MPAC Customer Experience Research Analyst in Ontario.MPAC seeks a research and insights professional who can connect multiple data sources with customer experience measures. The position requires at least three years in research, analytics, customer experience, or a related advisory role. You will create reports, dashboards, presentations, and recommendations that support evidence-based decisions.Key Responsibilities:
Prepare, validate, integrate, and quality-check multiple data sourcesMaintain CX programs, metrics, dashboards, and reportsAnalyze customer journeys and personas for improvement opportunitiesConduct ad-hoc research addressing business questionsCoordinate vendor-supported research deliverables and communicationRequirements:
Degree or diploma in statistics, business, or related fieldExperience analyzing data from multiple sourcesAdvanced Power BI or Tableau knowledgeIn-depth understanding of Google Analytics toolsAdvanced Microsoft Office proficiency and reporting skillsUse data visualization, digital analytics, and research methods to strengthen MPAC’s customer experience reporting and recommendations.
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Prepare, validate, integrate, and quality-check multiple data sourcesMaintain CX programs, metrics, dashboards, and reportsAnalyze customer journeys and personas for improvement opportunitiesConduct ad-hoc research addressing business questionsCoordinate vendor-supported research deliverables and communicationRequirements:
Degree or diploma in statistics, business, or related fieldExperience analyzing data from multiple sourcesAdvanced Power BI or Tableau knowledgeIn-depth understanding of Google Analytics toolsAdvanced Microsoft Office proficiency and reporting skillsUse data visualization, digital analytics, and research methods to strengthen MPAC’s customer experience reporting and recommendations.
#J-18808-Ljbffr
Vacancy posted 41 minutes ago
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