Banking Manager, Personal Debt Solutions

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

We are seeking a Manager, Banking to join our Banking Centre of Excellence within the Personal Debt Solutions team anywhere in Canada. This role is a key leadership position responsible for overseeing the Banking Centre of Excellence and ensuring consistent delivery of high-quality, compliant, and client-focused banking services.

Responsibilities – Banking COE Manager

Maintain a hands-on role in day-to-day banking operations across multiple offices to ensure accuracy, compliance, and service excellence, while leading the team. Coordinate and distribute workload across the team, monitoring progress and ensuring timely completion of assigned tasks. Oversee high-volume transactional workflows, including bank reconciliations, PAD agreements, dividend distributions, interim payments, final disbursements, and fee cheques. Provide guidance and support in resolving complex banking issues, exceptions, and client escalations, ensuring timely resolution and strong client experience outcomes. Clearly communication performance expectations, priorities, and operational objectives to team members. Partner with Licensed Insolvency Trustees, Team Leaders, and key internal team to align on banking operations with firm-wide priorities and regulatory requirements. Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans. Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards. Coach, mentor, and support team members in their professional growth, skill development, and subject-matter expertise.

How do we define success for your role?

You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration. You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work. You identify, recommend, and are focused on effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains & attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace. You grow your expertise through learning and professional development.

Your experience and education

Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance. Minimum 5 years of related experience within the Insolvency field; while corporate insolvency experience is an asset, the primary focus will be on consumer work. Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail. Able to prioritize with the flexibility to manage workload demands and multiple tasks as required. Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required. Demonstrate commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose. We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm. Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter

• We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
• We provide comprehensive benefits from day one, and a flexible personal time off policy.
• We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility and work arrangements

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Privacy, inclusion and AI use

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel. If you require accommodation to complete the application process, please contact us.

We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.