Air Canada Airport Operations Manager

Lead safe airport operations for Air Canada, using leadership and customer service expertise across gates, check-in counters, and security checkpoints.As an Operations Manager, you will lead complex daily airport operations and supervise a unionized workforce. You will promote safety protocols, Standard Operating Procedures, On-Time Performance, and glowing-hearted hospitality. The position requires accountable leadership, coaching, and decisive responses to disruptions and customer concerns.Key Responsibilities:
Lead daily operations across gates, counters, and checkpointsSupervise unionized team members and reinforce accountabilityAudit safety, SOP, and service standardsResolve disruptions, emergencies, delays, and passenger concernsConduct incident investigations and accurate reportingRequirements:
Post-secondary diploma or equivalent operational experienceAt least two years in leadership or equivalent experienceStrong leadership, communication, and team management skillsAvailability for 24-hour operations, shifts, weekends, and holidaysAbility to obtain and maintain a RAICBring airport operations leadership, safety judgment, and customer service focus to Air Canada’s terminal operations team.
#J-18808-Ljbffr