Director, Program Management

We are seeking a Director, Program Management to lead the successful delivery of large-scale, multi-phase programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions, while driving alignment across technical, operational, and business teams to achieve company goals and objectives.

Req# 1079343844

Strategically lead the successful delivery of large-scale, multi-phase programs, ensuring alignment with company goals and objectives Deliver impactful outcomes through meticulous planning, collaborative execution, and risk mitigation Manage concurrent programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions Leverage change management best practices to ensure seamless adoption of new technologies across the organization Bring real-world AI delivery experience, implementing solutions such as machine learning models, predictive analytics engines, and intelligent automation into retail and store operations Work with data science and engineering teams to deploy AI-powered tools that optimize areas such as inventory forecasting, customer engagement, fraud detection, and POS efficiency Collaborate with stakeholders to identify business challenges that can be solved with scalable AI solutions Drive the planning, execution, and successful delivery of store technology solutions, including those involving POS systems, payment platforms, and customer-facing technologies Oversee the implementation of next-generation, cloud-enabled store solutions while ensuring compatibility with existing systems Manage the end-to-end delivery lifecycle for store technology programs, from system integration to testing and deployment Develop strategies for addressing challenges such as system downtime, legacy system integration, and rapid technology scaling Act as a critical nexus between technical, operational, and business teams, driving alignment and streamlined communication across internal stakeholders, external partners, and senior leadership Build trusted relationships with executives, fostering collaboration that ensures consistent program sponsorship and engagement Serve as a mentor and leader to cross-functional teams, building a culture of accountability, innovation, and customer-centricity Define and implement best practices for program delivery, leveraging tools and methodologies such as Agile, Scrum, and Waterfall Continuously monitor and optimize program health with KPIs, risk management strategies, and standardized processes to drive consistent delivery Introduce AI and automation to improve program management, resource allocation, and operational efficiency Keep up-to-date with emerging trends in AI, retail technology, and customer engagement. Actively evaluate opportunities to drive innovation in enterprise applications Develop scalable technology roadmaps to ensure infrastructure remains adaptable to evolving customer and operational needs 10+ years of experience leading large-scale, multi-phase program delivery in a technology or retail environment Experience implementing AI-powered solutions, including machine learning models, predictive analytics engines, and intelligent automation Background in store technology delivery, including POS systems, payment platforms, and customer-facing technologies Expertise in cloud-enabled store solutions, system integration, and legacy system compatibility Proficiency in Agile, Scrum, and Waterfall methodologies for program delivery Skills in change management practices to drive technology adoption across organizations Understanding of KPIs, risk management strategies, and standardized processes for program health monitoring Familiarity with emerging trends in AI, retail technology, and customer engagement Capability to build trusted relationships with executives and cross-functional teams Competency in mentoring and leading cross-functional teams to foster accountability, innovation, and customer-centricity