QA Analyst / Software Tester (Tier 2 Support - Release & Defect Validation) (PL 827)

Location: Fully Remote (India or LATAM)

Shift Timing: Primary Support Window 5:30 PM – 8:30 AM IST

Standard of 9 hours/day within the Primary Support Window (including a 1-hour break → 8 working hours)

Employment Type: Long Term Contract

 
About Paralucent  
Paralucent brings clarity to complex work, helping organizations move beyond complexity toward clarity through practical, thoughtful technology solutions. 

Paralucent Core Values  
We’re Driven to deliver real outcomes, and we Take Ownership from first question to final result. We’re Creative Problem Solvers who cut through complexity to bring clarity, and we’re Humbly Confident (high standards, low ego, always learning). Above all, we’re Customer Centric : we build with empathy, partner closely, and measure success by the impact we create for the people who rely on what we deliver. 

 
Why This Role Matters  
You’re the quality gate between Tier 2 fixes and production stability. You’ll turn fast-moving fixes and releases into verified outcomes, preventing repeat incidents, reducing rework, and helping releases land cleanly across a mixed portfolio of vendor-supported SaaS and custom .NET / Microsoft SharePoint applications. 

QA Analyst / Software Tester (Tier 2 Support – Release & Defect Validation) (PL827)

Overview

We are seeking a QA Analyst / Software Tester for a consulting client. In this role, you will act as the quality gate for Tier 2 fixes, ensuring production stability, ensuring that fast-moving fixes and releases are thoroughly validated before deployment.

You will play a critical role in preventing repeat incidents, reducing rework, and ensuring smooth releases across a portfolio of vendor-supported SaaS solutions and custom .NET / Microsoft SharePoint applications.

Key Responsibilities

• Own Tier 2 validation: Reproduce reported issues, validate fixes, confirm acceptance criteria, and document clear test evidence.

• Perform regression and impact testing to ensure fixes do not affect dependent workflows or systems.

• Support release validation by executing regression and smoke testing for patches, configuration changes, and maintenance releases.

• Manage defects end-to-end: log, track, retest, and communicate status and risks using tools such as Azure DevOps, JIRA, or TestRail.

• Build and maintain lean, reusable regression test packs and incident-based test scenarios to improve QA efficiency and consistency.

Qualifications

• 5+ years of QA/testing experience in enterprise environments (production/operational support experience preferred).

• Strong expertise in manual testing for defect validation and release cycles, including targeted retesting and regression.

• Experience working with .NET and/or Microsoft SharePoint applications.

• Familiarity with vendor-supported SaaS applications, including validation of vendor fixes and coordination with support teams.

• Experience with defect tracking and test management tools (e.g., Azure DevOps, JIRA, TestRail).

• Experience leveraging AI tools to improve productivity in test design, defect analysis, and validation activities is an asset.

• Strong documentation skills with the ability to provide clear, stakeholder-ready reporting (test evidence, risks, release readiness).

Nice to Have

• Exposure to ITSM tools (e.g., ServiceNow) is an asset. The role involves working with tickets for defect validation, and training will be provided.

• Exposure to tools such as Power BI, GitHub Enterprise, and GitHub Copilot.

• Experience working in structured release and support environments.

Location: Remote (Global)
Employment Type: Long-Term Contract
Shift: 12 PM – 9 PM IST