Shift Supervisor

The Verns Pizza shift supervisor position requires the supervision of team members on shift to ensure the standards of all operations are maintained as outlined by the Manager. The role is operational in nature and has a strong emphasis on customer service and positive attitude. The role of the supervisor is to ensure our product is offered to our customers in an exceptional and positive manner at all times.

Works alongside other staff members and ensures optimal product satisfaction
Complies with and enforces all operating standards
Updates and keeps all staff members informed on duties for each shift
Supervises team members in a positive way to ensure all standards and procedures are upheld
Ensures optimal team member coverage at all times and works in various positions during busy periods to maintain operational efficiency and integrity
Escalates to manage any issues and or problems (customer and employee-related)
Ensures all staff members are following restaurant policies (meal and break policies, cell phones, food safety, cash policies)
Assists the Manager in recruitment and retention strategies
Leads by example and demonstrates the importance of customer service and employee equality
Treats all customers with respect and demonstrates our value offering to customers
Reacts in a positive way to negative issues arising during the shift
Provides ongoing and specific direction to all team members
Supports and trains new staff members to ensure operational integrity
Reports to Manager on team members performance
Encourages a positive and supportive work environment for all staff members
Works in compliance with the occupational health and safety legislation
Enforces and abides by all safe work practices and procedures
Ensures health and safety policies are followed during the shift
Informs the Manager of all injuries/illness, accidents, unsafe conditions, security incidents and any concerns that may arise